Terms & Conditions

Effective Date: March 17, 2026  |  Last Updated: March 17, 2026

1. Acceptance of Terms

Welcome to Titan Training ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the website titan-training.ca, all related sub-domains, mobile applications, and any services, content, features, or products offered by Titan Training (collectively, the "Services").

By accessing or using our Services, submitting a form, purchasing a package, booking a session, opting in to receive communications, or otherwise engaging with Titan Training, you ("you," "your," or "User") acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and any additional guidelines or rules applicable to specific services. If you do not agree to these Terms, you must immediately stop using our Services.

We reserve the right to update or modify these Terms at any time. Changes become effective upon posting to this page with an updated "Last Updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age (or the age of majority in your province, territory, or state of residence) to use our Services, make purchases, or enter into agreements with Titan Training. By using the Services, you represent and warrant that you meet these eligibility requirements. Minors under the age of 18 may use our Services only with the direct supervision and consent of a parent or legal guardian, who agrees to be bound by these Terms on behalf of the minor.

3. Description of Services

Titan Training provides personal fitness training, group and couples training, gym memberships, nutritional guidance, meal planning, online coaching, and related fitness products and merchandise (the "Store"). Services are offered at our physical location at 32 Weber St W, Kitchener, Ontario, Canada, and through digital channels as applicable.

All descriptions of services, programs, pricing, and availability are subject to change at our sole discretion without prior notice. We reserve the right to refuse service to any individual for any lawful reason.

4. Account Registration & User Information

Certain features of our Services may require you to provide personal information, create an account, or submit forms. You agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate. You are responsible for maintaining the confidentiality of any account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use of your account.

5. Purchases, Payments & Pricing

All prices displayed on the website are in Canadian Dollars (CAD) unless otherwise stated. Applicable taxes (including HST) will be added at checkout or invoicing. We reserve the right to change pricing for our services and products at any time without notice. Payment in full is required at the time of purchase unless an alternative payment arrangement has been explicitly agreed upon in writing.

By providing payment information, you represent that you are authorized to use the payment method and authorize Titan Training (and our payment processors) to charge the applicable fees. All sales of digital products, merchandise, and non-refundable services are final unless otherwise stated.

6. Cancellation & Refund Policy

Titan Training maintains a 24-hour cancellation policy for all scheduled sessions. Cancellations made with less than 24 hours' notice will result in the session being charged in full. We exercise reasonable discretion for genuine illness or emergency situations.

Training packages are non-refundable once sessions have commenced unless otherwise agreed upon in writing. Gym membership cancellations must be submitted in accordance with the membership agreement. Refunds, if any, will be processed to the original payment method within 30 business days.

7. Assumption of Risk & Liability Waiver

Physical exercise involves inherent risks of injury. By participating in any training session, fitness program, gym use, or related activity offered by Titan Training, you voluntarily assume all risks of injury, illness, or death that may result. You represent that you are physically fit to participate and have obtained medical clearance where appropriate.

To the maximum extent permitted by applicable law, Titan Training, its owners, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or relating to your use of our Services, including but not limited to personal injury, property damage, or loss of data.

You agree to indemnify, defend, and hold harmless Titan Training and its officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

8. SMS / Text Messaging Terms (A2P 10DLC Compliance)

By providing your mobile phone number and opting in via a form, keyword, or other method on our website or in-person, you expressly consent to receive automated and/or pre-written text messages (SMS and MMS) from Titan Training at the phone number you provided. These messages may include:

• Appointment and session reminders
• Booking confirmations and scheduling updates
• Promotional offers, discounts, and marketing communications
• Account notifications and service updates
• Follow-up messages related to your inquiry or consultation request

8.1 Consent & Opt-In

Your consent to receive text messages is not a condition of purchasing any goods or services. You may opt in to receive messages by completing a web form, texting a keyword to our designated number, or providing verbal or written consent at our facility. By opting in, you confirm that you are the owner or authorized user of the mobile number provided and that you agree to these SMS terms.

8.2 Message Frequency & Rates

Message frequency varies based on your interactions with Titan Training. You may receive recurring messages. Message and data rates may apply depending on your carrier and mobile plan. Titan Training is not responsible for any charges incurred from your carrier.

8.3 Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. Upon receipt of your STOP request, we will send a single confirmation message and cease all further SMS communications. You may also contact us directly at (226) 400-0026 or by email to request removal.

8.4 Help

For assistance with our text messaging program, reply HELP to any message or contact us using the information in Section 20 below.

8.5 Supported Carriers

Supported carriers include but are not limited to: Rogers, Bell, Telus, Freedom Mobile, Fido, Koodo, Virgin Plus, AT&T, T-Mobile, Verizon, Sprint, and other major Canadian and US carriers. Carrier participation and availability may vary. Titan Training is not liable for delayed or undelivered messages due to carrier issues.

8.6 No Sharing of Data for SMS Purposes

We do not sell, rent, or share your phone number or opt-in information with third parties or affiliates for their own marketing purposes. Your information will only be shared with service providers who assist us in delivering messages (e.g., our CRM or messaging platform provider), and these providers are contractually obligated to protect your information.

9. Email & Electronic Communications (CASL & CAN-SPAM Compliance)

By providing your email address, submitting a form, or making a purchase, you consent to receive commercial electronic messages (CEMs) from Titan Training in accordance with Canada's Anti-Spam Legislation (CASL) and the US CAN-SPAM Act. These communications may include promotional material, newsletters, training tips, special offers, and service-related updates.

Each commercial email we send will include our business identity, contact information, and a clear and functional unsubscribe mechanism. You may withdraw consent and unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly. We will process your request within 10 business days, as required by CASL, or promptly within the CAN-SPAM 10-day compliance window for US recipients.

10. Intellectual Property

All content on the Titan Training website and Services — including but not limited to text, graphics, logos, trademarks, images, videos, training programs, course materials, software, and design elements — is the exclusive property of Titan Training or its licensors and is protected by Canadian and international copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, display, create derivative works from, or commercially exploit any content without our prior written consent. The Titan Training name, logo, and all related marks are trademarks of Titan Training and may not be used without authorization.

11. User Conduct

You agree not to use the Services for any purpose that is unlawful or prohibited by these Terms. Prohibited conduct includes but is not limited to: transmitting harmful or malicious code; impersonating any person or entity; attempting to gain unauthorized access to our systems; harassing, threatening, or abusing other users or staff; interfering with the proper functioning of the website; and using automated systems to scrape or extract data from our site.

12. Third-Party Links & Services

Our website may contain links to third-party websites, services, or platforms. These links are provided for convenience only. Titan Training does not endorse, control, or assume responsibility for the content, privacy practices, or terms of any third-party site. Your use of third-party services is at your own risk and subject to their respective terms and policies.

13. Health & Fitness Disclaimer

The information provided through our Services — including training programs, nutritional advice, meal plans, and fitness guidance — is for general informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before starting any new exercise or nutrition program, particularly if you have pre-existing health conditions, injuries, or concerns.

Titan Training makes no warranties or representations regarding the accuracy, completeness, or applicability of any health or fitness information provided. Results may vary from individual to individual.

14. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect your personal information. By using our Services, you consent to the practices described in the Privacy Policy.

15. Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, Titan Training disclaims all warranties including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or free of viruses or other harmful components.

16. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Titan Training, its owner, employees, contractors, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising out of or related to your use of or inability to use the Services, even if advised of the possibility of such damages. Our total aggregate liability for all claims arising out of or relating to these Terms or the Services shall not exceed the amount you paid to Titan Training in the twelve (12) months preceding the event giving rise to the claim.

17. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. For Users located in the United States, any dispute arising from these Terms shall also be subject to applicable US federal and state laws. You agree to submit to the exclusive jurisdiction of the courts located in the Region of Waterloo, Ontario, Canada for the resolution of any disputes.

18. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with the Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Titan Training with respect to your use of the Services and supersede all prior or contemporaneous communications, proposals, or agreements, whether oral or written.

20. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us: